For our products we grant a manufacturer’s warranty – unless otherwise stated below – of
• seven years with online registration for the respective product within a period of 12 weeks from the date of purchase
• two years if no online registration is made or is not made in good time;
we also grant a warranty period of two years (without extension of the warranty period, no registration) on the proper functioning of rechargeable batteries (accumulators), the Powercase and the Batterybox7, in each case calculated from the date of purchase.
Exempted from the warranty are the products of the “Solidline”, the Lite Wallet ®, the Kids Lights-series, CU2R, the TFX-series as well as the K-series (except for K3). The guarantee also does not cover alkaline batteries, holsters, bags, remote switches, colour filters, embossing or surface coatings.
Claims under this warranty shall only exist if the product does not exhibit any damage or signs of wear caused by use deviating from the normal purpose and specifications of the manufacturer and the product does not exhibit any features that indicate repairs or other interventions by the customer or workshops not authorised by the manufacturer. Damage caused by leaking batteries does not constitute a warranty claim. Please contact the respective battery manufacturer to claim such damage.
Only replacement and repair of the product can be considered as warranty services that we have to provide in the event of a warranty claim. Any further claims under the warranty – in particular claims for damages – are not covered by the warranty and are therefore excluded. Warranty services shall neither extend nor renew the warranty period.
2. Warranty case
If, contrary to expectations, your product should show a defect within the warranty period, please contact the respective agency in your country and present the original purchase receipt (on which the date of purchase and the name of the seller are stated): Territory List
If in doubt, please contact us (e-mail: firstname.lastname@example.org or phone: +4921259480) and we will provide you with all further information for your warranty.
This warranty is in addition to any contractual or statutory claims you may have against your seller under the laws of your country. Such claims must also be asserted against the latter. There is no charge for exercising your statutory rights within the scope of EU law. Please seek advice outside the scope of application of EU law as to whether the assertion of statutory rights within the scope of application of your national law is also free of charge.
Our warranty services are free of charge with regard to replacement or repair. If warranty claims are asserted and it turns out during the inspection of the product by the manufacturer or the responsible customer service that there was no defect or that the warranty claim does not exist for one of the above-mentioned reasons, we are entitled to charge a service fee in the amount of €20.00 This does not apply if you could not tell from the circumstances that the warranty claim did not exist. You are free to prove that the damage (service fee) did not occur at all or is significantly lower than the flat-rate service fee.
The warranty is valid worldwide and is subject to the law of the Federal Republic of Germany, if and insofar as your more favourable home country law does not take precedence. Express and deviating undertakings on the occasion of the purchase retain their validity.